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Will more time make the digital TV transition any easier?

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DTV.gov logoYesterday, the U.S. Senate followed President Obama's recommendation and approved a delay in the digital TV transition date from February 17 to to June 12. If a similar measure passes in the House, then we all know what that means: four more months of DTV transition ads! Woo hoo!

Seriously, though, will it matter if the transition date is February, June, or sometime in Obama's second administration? At this point, even the most casual observer has figured out that the transition hasn't been communicated very well to the American public. People who have cable or satellite still think that they need to buy a new HDTV or upgrade to digital cable in order to be compliant with the conversion, people who got discount coupons for converters early on have found that the coupons have expired and they can't get more, and the people who have converted are being surprised that some weak stations won't come in due to the "digital cliff effect."

No matter how well the message gets out between now and June, your Aunt Sally who still uses rabbit ears to watch her "stories" may still call you when her TV goes to snow and she doesn't know what happened.

So what should the government do about this? At this point, I'm almost tempted to say "nothing." Seriously. In any transition to a new technology, there are always going to be a significant number of people who are going to be slow to adapt, or don't adapt at all (ask our friends at AOL how many people still use their dial-up service, even if they have broadband available to them).

What usually happens is that they only make changes when forced to. Once their TV goes to snow, they'll be on the phone quickly to get their technologically-savvy niece or grandson or kindly rep in Bangalore or whoever to get their tubes up and running. There will be a run on converter boxes at the local Best Buy (I would have said Circuit City, but they won't be around by June) and lots of people who will need help setting their boxes up.

So, here's what the government should do: make sure stores have plenty of boxes available and the ability to get more quickly. Staff up a DTV transition hotline with people like my Dad who knows his electronics, likes to talk to people on the phone, and can work from home (imagine that: job creation! Isn't that what our new president wants?). And just be ready for an onslaught. If corporations and the government managed to get themselves ready for a Y2K disaster that never materialized because people prepared themselves, this should be no different.

(Update 1/29/09: Looks like the House Republicans agreed with me, as they helped vote down the delay when it was put on the floor for a quick vote. The bill may be modified and reintroduced for a regular floor vote -- which only needs a majority -- but that might not happen in time for the original Feb. 17 switchover date.)

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