TVSquad

Now that Comcast is making TiVo software available to the general public (and by general public, I mean a handful of people in Massachusetts), blogger Steve Garfield decided to sign up. And lucky for us, he's documented his ordeal so you know what to expect.

OK, that's not fair. Odds are that thanks to the guinea pigs early adopters like Garfield, Comcast will have some time to work out the kinks by the time it makes TiVo software more widely available.

But right now, getting TiVo service on your Comcast box isn't exactly what I'd call easy. Garfield says first he got an email letting him know that service was available, but he couldn't find any way to sign up online. After calling Comcast support and chatting with a rep online, he was still getting nowhere until an executive called him out of the blue to confirm an appointment Garfield hadn't actually made. He was told that they would be installing a new box, and he would be able to keep his old box until he watched his recorded programs. This was just flat out wrong. What Comcast actually did was download new software to his Comcast box to provide TiVo service. No recordings were deleted.

Long story short, Garfield's service is working. And thanks to his noble sacrifice, there's a good chance that if you're in a supported area, Comcast agents might actually have a clue what you're talking about when you call to request TiVo service.

[via Tivo Blog]